Help and support¶
If you have any questions or problems with Anaconda Fusion, and you are a current Anaconda Enterprise subscriber, please contact your priority support representative.
In the Fusion Settings menu the item “Report Bug” will generate a system report that can be emailed to the Fusion support team.
Troubleshooting¶
Anaconda Fusion doesn’t load after activation and shows the following screen¶

This means the Anaconda Fusion service server cannot be reached at the moment of the Add-In activation. Please check that the service has been started and is running correctly.
Anaconda Fusion asks for a valid license everytime I load the Add-In¶
MS Excel has a strong web cache policy that can sometimes redirect Add-Ins requests to its own cache. This means it does not send the Add-In activation request to Anaconda Fusion to serve the Add-In service, but instead loads the last Add-In page when it was activated.
To fix this behavior navigate to ~/Library/Containers/com.Microsoft.OsfWebHost/Data/Library/Caches and delete the folder named com.Microsoft.OsfWebHost.