Troubleshooting¶
- Fusion loading issue after activation
- Fusion asks for a valid license every time the Add-in is loaded
- No notebooks are displayed in your notebooks list
- Notebooks added to the Fusion folder will not run
- Fusion on Windows is unavailable due to missing Add-ins
- Fusion is not displayed in the Windows Excel Add-ins view
- Starting Fusion for the first time displays a FileNotFoundError
Fusion loading issue after activation¶
If you encounter a loading issue after activating Fusion, it is most likely because the Fusion service server cannot be reached at the time that the Add-in is activated.
In order to resolve this issue, please check that the Fusion service has started and is running correctly.
Fusion asks for a valid license every time the Add-in is loaded¶
MS Excel has a strong web cache policy that can sometimes redirect Add-ins requests to its own cache. It does not send the Add-in activation request to Fusion to serve the Add-in service, but instead loads the last Add-in page that was available when it was activated.
To fix this behavior on a macOS:
- In a Finder window, go to
~/Library/Containers/com.Microsoft.OsfWebHost/Data/Library/Caches
. - In the Caches folder, delete the
com.Microsoft.OsfWebHost
folder.
No notebooks are displayed in your notebooks list¶
If your Notebooks are not being displayed in your notebooks list:
- Verify that the notebooks files are in the Fusion notebooks folder–by default, the user home folder is
~/AnacondaFusion/notebooks
. - Verify that the notebooks are correctly being served at https://localhost:9888/.
- If both of the folders mentioned in the steps above contain the correct notebook files, please check your Fusion and Notebooks versions.
NOTE: Fusion version 0.9.0, and earlier, has a default configuration that will not work with notebook version 0.4.3, or later, due to a major change in the security policy of the Jupyter notebook server.
Notebooks added to the Fusion folder will not run¶
If you have added notebooks to the Fusion folder and they will not run:
Upload the notebooks with the Fusion User Interface (UI).
Run the notebooks in Jupyter before running them inside Excel with Fusion.
NOTE: A notebook copied directly into the Fusion folder will not be trusted by Fusion and will not be able to run in Fusion.
Fusion is not displayed in the Windows Excel Add-ins view¶
If Fusion is not displayed in the Windows Excel Add-ins view, the most likely issue is that the registration of the Fusion Excel Add-in manifest is missing.
To verify, and register, the Fusion Excel Add-in manifest:
Open Excel.
In the Excel toolbar, click File and select Options:
At the bottom left of the Excel Options window, select the Trust Center check-box.
Click the Trust Center Settings button:
Select the Trusted Add-in Catalogs: field.
In the Trusted Catalogs list, verify that the address of the network shared folder is listed and selected:
NOTE: If it is not listed, type the address in the New Catalog Text field and click the Add Catalog button:
The following window is displayed:
Verify that the Show in Menu check-box is selected.
Click the OK button.
In the displayed notification that your settings are saved and will be applied when Office is restarted, click the OK button.
Click the OK button to close the Excel Options window.
Close and restart Excel to load the new Add-in.
In the Excel ribbon, click the Insert tab then select My Add-ins:
In the
Shared Folder
section, select the Fusion Add-in–labeled as AnacondaExcel and click the OK button:
Starting Fusion for the first time displays a FileNotFoundError¶
If, when you start fusion for the first time, you see a FileNotFoundError, you most likely did not restart Excel after your Fusion installation was complete.
NOTE: Excel must be opened at least once before starting Fusion.
To resolve this issue:
- Open Excel.
- Close Excel.
- Restart Fusion.
Other Issues¶
If you have any questions or problems with Fusion, and you are a current Enterprise subscriber, please contact your support representative.