Troubleshooting (AEN 4.1.3)
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.. raw:: html

    <p>This troubleshooting guide provides you with ways to deal with issues that may
    occur with your AEN installation.</p>
    <div class="section" id="aen-application-not-working-properly">
    <h2>AEN application not working properly<a class="headerlink" href="#aen-application-not-working-properly" title="Permalink to this headline">¶</a></h2>
    <p>An AEN application is not working as expected.</p>
    <div class="section" id="cause">
    <h3>Cause<a class="headerlink" href="#cause" title="Permalink to this headline">¶</a></h3>
    <p>There are several reasons an application may not work as expected.</p>
    </div>
    <div class="section" id="solution">
    <h3>Solution<a class="headerlink" href="#solution" title="Permalink to this headline">¶</a></h3>
    <p>Most AEN application issues can be resolved by following these steps:</p>
    <ol class="arabic simple">
    <li>Refresh the page.</li>
    <li>If the issue is not resolved, close and open the application.</li>
    <li>If the issue is not resolved, <a class="reference internal" href="basic-tasks/projects/start-stop-project.html"><span class="doc">stop and restart your project</span></a>.</li>
    <li>If the issue is not resolved, check that you are using the latest version of your web browser&#8212;Chrome, Safari, Edge, or Firefox.</li>
    <li>Log out of AEN.</li>
    <li>Restart your browser, and log back in.</li>
    </ol>
    <p>If you continue to have issues, then please contact your administrator or enterprise support representative.</p>
    </div>
    </div>
